FAQs

FREQUENTLY ASKED QUESTIONS:

1. How long does it take to ship out my order and how long does delivery take?

Due to COVID-19, orders will be processed and shipped out within 3-6 business days.

We typically ship out all orders within 3-6 business days unless it's a pre-order. Delivery date depends on your location and shipping method. It can take 5-8 business days within the U.S and 2-4 weeks outside the U.S. For more info about our shipping please visit or SHIPPING & STORE POLICIES page. 

2. Are your items true to size?

Yes, our items typically run true to size. You can view our size chart for each item on product pages below the featured item.

3. Do you allow Returns and Exchanges?

Yes, we allow the return of damaged or incorrect items if you contact us within 3 days of delivery. Item must be shipped back within 14 days of delivery. We do not accept exchanges. For additional details on returns and exchanges, visit our RETURNS & EXCHANGES page.

4. Do you do custom orders?

We do not currently do custom orders. We currently only sell ready-made clothing listed on our website.

5. Do you restock sold out items?

We are always updating our inventory with new styles and occasional may restock sold out items. If you are interested in purchasing an item that's currently unavailable, please contact us at info@AfricanArtDesignz.com and we will advise you if an item will be restocked or discontinued. If the item will be restocked we'll provide you with the estimated arrival time frame.

6. How quickly do you respond to emails? Do you have weekend hours?

We generally respond within 24 hrs during our regular office hours which are Monday- Friday, 9am-5pm EST. Customer Service is currently not available on Saturdays and Sundays.

7. Do you restock limited print items?

Once our limited print items are out of stock, they will not be reproduced. So, make sure to get it before it’s sold out!

8. Do you offer wholesale?

We aren't currently offering wholesale at this time, however, you can email us at info@AfricanArtDesignz.com to be considered if we do offer some items for wholesale.